With more than 100 years in combined business experience among the senior management team, SOC offers a range of expertise to help organizations succeed. We begin by focusing on the organization’s most pressing needs. We approach each client from a holistic perspective drawing upon best practices from a variety of business disciplines including strategic planning, marketing, consumer research, operations management, technology, and organizational effectiveness.

Our solutions are tied to the organization’s critical objectives. We provide both strategic and tactical implementation support, ensuring that the organization achieves it objectives on time and within budget. Our core consulting domains include:

• Strategic Business Development
• Business Process Reengineering
• Technology Assessment, Planning and Consulting
• Leadership Development and Organizational Effectiveness
• Marketing, Consumer Research and Communication  

Strategic Business Development

Stewards of Change approaches strategic development from the inside out. We begin with the vision, mission and values that guide an organization. We consider what change is desirable as well as how the change will impact the people and organization. We conduct rigorous analyses to examine the key factors that influence all relevant facets of the organization and industry. Customized plans are developed using learning from our analyses and organizational assessments.

• Vision, Mission & Values Clarification/Alignment
• Balanced Score Card Strategic Framework
• Strategic Planning
• Strategic, Marketing, Operating and Business Plans
• Management Consulting  

Business Process Reengineering

Stewards of Change applies standard business process analysis, process mapping and reengineering techniques to help human service organizations develop a detailed understanding of their operations including structural impediments and enabling strengths. Following an analysis of the current “As-Is” state of a particular business or process we offer redesign recommendations through a series of “To Be” sessions designed to streamline current processes by eliminating duplicate, inefficient or unnecessary steps or activities. Data network analysis is also utilized to make visible the formal and informal information exchange among workers and provides the basis for improving data collection, sharing and usage.

• Business Process Analysis
• Data collection; analysis and reporting;
• Root cause analysis
• Process Reengineering
• Data & Social Network Analysis
• Six Sigma & Lean Process Improvement 
• Supply Chain for Human Services
• Data Driven Performance Management  

Technology Assessment, Planning and Consulting

Stewards of Change provides strategic technology consulting to create flexible technology solutions that can connect disparate legacy systems with diverse technical requirements, data formats, and file structures keeping our strategic goal of consumer centricity front and center. Building on the organization’s strategic vision and goals, the business process assessments and modifications, SOC identifies overarching solutions that enable data sharing and use of commercial off-the-shelf products. We incorporate an iterative design strategy that starts with simple initiatives and builds functionality as system mature, providing immediate value as well as progress towards long-term interoperability goals. Adoption of Service-Oriented Architecture is typically recommended to maximize flexibility and reusability of components. Working closely with the agency, SOC assists the organization to explore, develop and refine a technology vision to guide it into the future.

Core Competencies:

• Technology Visioning (Human Services 2.0 – InterOptimability Models)
• Technology Assessments (Hardware and Software; As-Is and To-Be Assessments/Plans)
• Gap Analyses
• Overall Solution Design
• Mobility Solutions
• Information Technology Literacy Training  

Leadership Development & Organizational Effectiveness

SOC’s programs help individuals and teams work together more effectively to reach common goals. We specialize in leadership for change and building performance driven organizational learning cultures. We begin by partnering with leaders who are responsible for guiding their organizations through all phases of change including the development and/or implementation of strategy; growth/decline cycles, leadership transitions, and other organizational changes. We work from a values based orientation which forms the foundation for our facilitation and training programs. These values, including professionalism, respect, collaboration and hope, provide focus and inspiration as we pursue outcomes for our clients and their constituencies. Our goal is to create organizational alignment around a common vision, strategies and objectives.

Core Competencies:

• Training & Facilitation
• Change Management
• Values-Based Performance Management (Balanced Score Card)
• Facilitative Leadership And Effective Meeting Management
• Process Consulting  

Marketing, Consumer Research and Communication

Stewards of Change views marketing as a core discipline enabling clear communication about customers and organizational strategies, programs and initiatives to employees, the community and industry. SOC designs marketing plans guided by the organizations specific objectives, strategies and budget parameters. SOC provides capability to conduct sophisticated marketing research, consumer oriented communications and marketing programs and program implementation. Integrated marketing plans may include design, concept positioning, advertising, media, local events, public relations, publicity, cooperative branding, and/or cause-related sponsorships.

Core Competencies

• Project Management
• Qualitative And Quantitative Consumer Research
• Strategic Positioning and Communications Development
• Design, Production and Media Services
• Media Planning, Buying & Post Analysis
• Targeted Direct Marketing
• Publicity and Public Relations
• Training (Consumer Behavior; Marketing Fundamentals; Consumer Research)