Initially reviewed at the 2007 SOC conference, the Human Services 2.0 framework was used to create the first “Human Services Change Vision Landscape”, which describes an idealized future state that is customer centric, family focused, and technologically enabled.

 

The map represents the collective input of more than 80 conference participants from many disciplines across the public, private and nonprofit sectors. Essentially, the vision included the hopes and dreams of the child welfare and human services community. Eventually this framework will include all human service programs, including education and health but initially concentrated on child welfare because of the critical need for interoperability in that arena and a mutual dependency on health services for which a similar initiative is already underway.

 

The process includes a highly interactive approach that distills the thinking of participants in the sessions. This process builds on an innovative strategic planning approach originally developed by The Grove Institute. It is useful for rapidly working with a diverse group around challenging topics. It is also valuable for creating artifacts that are visible across the organization and can be used for organizational change processes – particularly as it relates to aligning vision and values of an organization around a common vision of the future…..It is the starting point for planning change efforts and coupled with the overall SOC InterOptimability efforts it offers a compelling approach and useable outcomes.

 

 

 

The Vision Map, when completed, covered an 18-foot mural and expressed the aspirations of the conference participants in terms of mission, goals and objectives that “translate and sustain the Heroic Quest,” as one of its authors so aptly put it. This initial map represents a starting point to define a common vision for human services. It can and will be refined and customized to reflect the unique realities, needs and capabilities of each jurisdiction and/or organizations that pursues interoperability. In the words of the participants, their view of the future encompasses a world in which:

 

 

During the 2009 Stewards of Change conference, attendees constructed another large mural –The InterOptimability Roadmap. This Roadmap builds off the original Change Vision Landscape by using the ten change drivers, identified above, to construct a roadmap which articulate the key principles associated with each driver. This Roadmap is the companion to the Vision Landscape by translating the TO BE vision into more actionable principles that can be shared broadly throughout the organization to begin creating greater awareness and foundation for assessment and action planning. A copy of the InterOptimability Roadmap is available at the Stewards of Change Web site.