Nearly a decade of success stories


Since 2004, we have been working hand in hand with clients at every level of government, as well as nonprofits, courts, academia and business, to ensure achievement of their interoperability goals.
Click on the list below to see a sampling of our completed projects.

Technical Assistance to Develop Cross-Cutting Approaches to Human Services Systems

Client: Administration for Children & Families/HHS
Period of Performance: November 2009 – September 2010

Project Description: Stewards of Change in partnership with ICFI introduced Human Services 2.0 – InterOptimability to the Administration for Children & Families (ACF/HHS).The primary objective of the Technical Assistance Project was to assist the administration in developing a cross-cutting leadership approach to support the effective administration of the ACF programs to achieve the best possible results for children, families and communities. Using the tools and approaches from Human Services 2.0 – InterOptimability, we created a language and common vision among the senior leadership team of ACF. We also conducted a detailed organizational assessment to determine the readiness for change within ACF.

View the ACF’s Change Vision Landscape.
Download the ACF’s Detailed Change Vision Synthesis.

Information Portability Project

Client: Montgomery County, PA, Department of Human Services
Period of Performance: January 2009 – December 2009

Project Description: Using SOC’s Human Services 2.0 framework, we created a comprehensive roadmap to support building an integrated business process and technology framework across all county health and human service programs. This roadmap provided the state with a model that can be transferred to other counties across the commonwealth. SOC worked collaboratively with the University of Pennsylvania Field Center for Children’s Policy, Practice & Research, Microsoft Corporation and Motorola Corporation to produce this roadmap. This public and private partnership provided the detailed conceptual and technical architecture to create interoperable, real-time technology systems that will link together all services within the county’s Human Services Administration as well as state systems as appropriate.

Organizational Assessment and Training to Support Service Integration Plan

Client: Montgomery County, MD, Department of Health and Human Services
Period of Performance: November 2009 – June 2010

Project Description: Stewards of Change led the creation of a Change Vision roadmap and a detailed organizational assessment during the first phase of a multiyear project to create seamless integration across all services delivered by the Montgomery County Department of Health and Human Services. SOC conducted organizational development efforts with a small cadre of staff to promote and communicate the new Change Vision adopted by the agency. We provided technical assistance and relied on the Human Services 2.0 Theory of Change to establish departmental priorities.

Organizational & Information Technology Assessment, and Service Integration Plan

Client: Montgomery County, MD, Department of Health and Human Services
Period of Performance: January 2009 – June 2009

Project Description: SOC participated in the technological assessment and business process analyses for the first phase of a multiyear project to create seamless integration across the Montgomery County Department of Health and Human Services. The goal of the project was to create an initial roadmap to guide the department toward planning an integrated technology framework to support a customer-centric, family-focused, technology-enabled strategy for all business lines housed within the department. We provided technical assistance and used the Human Services 2.0 Theory of Change to establish departmental priorities.

Technical Assistance to New York State SACWIS

Client: New York State Office of Children and Family Services
Period of Performance: November 2008 – September 2009

Project Description: SOC provided subject matter expertise and consultation, support and advice to NYS OCFS for the transformation of the state’s child welfare system known as Connections. This project supported the commissioner of OCFS and her leadership team for both the technical and business processes that were being designed to transform Connections. A primary goal was to insure successful linkages between program and technology initiatives.

Technology Assessment and Service Integration Plan

Client: Washington State Department of Early Learning
Period of Performance: February 2008 – August 2008

Project Description: This project was a Gates Foundation-funded feasibility study to assess the most appropriate business processes and information technology systems needed by a newly created Cabinet-level agency focused on early childhood education, parent information, support and services, and child care licensing. SOC’s Human Services 2.0 Theory of Change model was used as part of the overall project to frame the situation and assess the organizational and technical systems needed to connect the business components in new, efficient and flexible ways. The overarching recommendation focused on using modern technology (service-oriented architecture) to build a system that could rapidly and cost-effectively accommodate the new department’s current and emerging information requirements. This approach provided a basis for promoting innovative government practices because it is designed to share information, accommodate change, respond to the unique demands of individual users and, ultimately, support accountability.

An Integrated Approach for Recruiting and Retaining Foster Parents in New York City*

Client: New York City Administration for Children’s Services
Period of Performance: 2001 – 2005

Project Description: The mission of the Administration for Children’s Services (ACS) is to ensure the safety and well-being of New York City’s children. For four years, True Insight consultants worked with this $2,200,000,000 government agency and its contracted partners to effectively integrate resources and programs, increase staff knowledge and capability, leverage growth opportunities, and realize better outcomes for at-risk youth, families and communities.

Read the Case Study »

National Foster Care Month

Client: The National Foster Care Coalition and Casey Family Programs
Period of Performance: 2004 - 2006

Project Description: Creating awareness for any issue on a national scale requires careful planning, persistence and a crystal clear media pitch. For the three years from 2004 to 2006, True Insight was selected to manage the marketing and PR for National Foster Care Month. This annual event during the month of May is a partnership established by 14 child welfare organizations. By building on each year’s experience, True Insight worked toward a tenfold increase in visibility for NFCM, driven by unprecedented exposure in national media such as Time Magazine, Dr. Phil and the Today show.

Read the Case Study »