A results-driven process tailored to your team


InterOptimability™ is the approach we use to support you in creating a comprehensive roadmap to guide your organization on its interoperability journey. It builds on the Stewards of Change™ Human Services 2.0™ Theory of Change, the conceptual framework that allows you to visualize the interoperability landscape with a sharp focus on integrating and optimizing systems and service delivery. It is designed to help teams assess, plan, implement and monitor interoperability initiatives across all business, organizational and technical levels.
The InterOptimability process includes creation of an organization-specific Change Vision Landscape and InterOptimability Roadmap, and application of analytic tools and templates for assessing agency readiness to plan, build or upgrade an interoperable system. It also involves in-depth exploration of 10 “change drivers” tied to specific human, organizational and operational competencies associated with successful interoperability initiatives.

Customer-Centric Focus

customer Customer-centric focus makes better client outcomes the foremost goal of the InterOptimability process. By improving organizational awareness of, and sensitivity to, concsumers’ strengths, limitations, resources, needs and preferences, it helps ensure that clients can communicate openly with agency personnel and that services are delivered in a meaningful and satisfying manner.

Bridging Service Silos

customer Bridging service silos involves planning and providing services in a streamlined, coordinated way across multiple programs. It addresses the organization’s ability to work holistically and collaboratively across programs, increasing data portability and securely linking people, information and services to maximize efficiency and effectivness.

Building Open and Inclusive Processes

customer Building open and inclusive processes refers to the degree to which all external stakeholders, including those outside the organization — the courts, funders, legislators, private providers and the public at large — can access information about a department’s services and accountability measures. It also relates to the depth of communication and collaboration in which the organization routinely engages.

Confidentiality and Privacy Information Management

customer Confidentiality & privacy information management addresses an organization’s need to store, use and share regulated information. It covers policies and practices about safeguarding sensitive data and maintaining confidentiality within legal bounds. It also encompasses employee knowledge, beliefs and attitudes about the policies and boundaries of information sharing.

Data Performance and Measurement Systems

customer Data & performance measurement systems help determine how much and how well the organization and its users work with data, including data collection, storage, access, sharing, usage and analysis. The output from this driver informs performance metrics for individual workers, programs and the organization as a whole.

Public and Political Will

customer Public & political will refers to the degree to which government leaders and their constituents understand and have confidence in the organization. Contributing factors include the groups’ awareness of organizational direction, the strength of each group’s belief in that direction, and the ability of the organization to deliver the results promised.

Funding and Resourcing

customer Funding and resourcing focuses on the organization’s ability to pay for the people, systems and tools fundamental to ongoing operations and innovation. It includes the department’s ability to maximize funding from local, state, federal and alternative sources.

Workforce, Workflow and Training

customer Workforce, workflow & training relates to the systems and supports necessary for workers to do their jobs effectively, meeting responsibilities to both the organization and its customers. It encompasses worker satisfaction and retention as well.

Leadership and Governance

customer Leadership & governance are intimately linked to the organization’s ultimate mission and vision. Governance provides the policies, systems and decisions that establish that vision, authority and responsibility, and affects how initiatives are measured. Leadership guides the implementation and strategies provided by the governance structure.

Technology Framework

customer Technology framework encompasses all hardware and software architecture, systems and functionality that enable the organization’s IT processes, including data collection, storage and sharing.

The InterOptimability journey is divided into the following nine steps, which are illustrated in the HS 2.0 InterOptimability Handbook:

  1. 1. Orientation to Human Services 2.0 – InterOptimability theory and practice
  2. 2. Create a ‘To Be’ Change Vision Landscape and InterOptimability Roadmap
  3. 3. Review and assess the ‘As Is’ business processes
  4. 4. Conduct an ‘As Is’ information technology assessment
  5. 5. Evaluate your organizational readiness
  6. 6. Build ‘To Be’ business process frameworks
  7. 7. Develop a ‘To Be’ information technology solution
  8. 8. Perform gap analyses
  9. 9. Synthesize learning, present recommendations and action plans